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amigo trails

Booking Procedure for Amigo Trails Travel Packages

Here is a little list to summarize for you the process we will go through while booking your trip.

  1. Trip Design:  We'll begin by sorting out an outline for your trip if you are customizing it from scratch or if you are selecting one of the trips we have listed on our website, then we'll go over that with you. We'll do all our work together via email so that no details are lost and there is a record of what you wanted so we don't make any mistakes in designing your trip.

  2. Quotation and Itinerary:  After we've settled on an outline for your trip, then we'll send you an Itinerary called a Quotation that will list a summary of the services you require on the first page, then it will list your day to day travels with brief descriptions and photos. At the very end of it, you'll find a package price total that is also split into per person amount. Please note that children do take up space on all tours, in all vehicles, trains, etc...and will be included in the total price split between all individuals on the trip quote. We do not expect children to pay of course but you will see that all trip participants will have a per person total. Just an FYI.

  3. Booking Form:  Once you approve the Quote, we'll then send you our Booking Form which will be a formal listing of all services we will give you, without any detail. It will include our cancelation policy within it, an area where you will fill in your personal information, an area where you will select your payment method and finally a page where you'll sign to formally approve the services we will provide for you and the charges you are agreeing to pay for those services. You will need to fill in those 3 pertinent pages, sign it and return those pages to us  by scanning them into your computer and emailing them to us.

  4. Reservations Confirmations:  Once we receive your Booking Form, we'll begin to book your trip. We will never request payment from you until all your reservations have been confirmed, in writing, with all our suppliers. This process can take up to a week, sometimes more in our heavy season from September through April so please plan to begin your trip reservations at least 3 months or more in advance is possible.

  5. Deposit Payment:  When your trip is fully confirmed, we'll then send you a Proforma Invoice and request your deposit at that time. Your deposit is non-refundable and will be ~ 25-30% of your total price.

  6. Balance Payment:  Your Balance Payment is always due 30 days before your arrival date in the canyons. We will request this payment at or just before your 30 day mark.

  7. Final Documents:  Once you've made your Balance Payment, we will begin to process your final documentation. These documents will include your; vouchers, detailed itinerary, various informational pages, FAQ's, Chepe train information, various maps and more. These documents will be sent to you via email. You can print them off in the comfort of your home and bring everything along with you on your trip.

Note: The Booking Procedure is slightly different for Travel Agents or other Tour Operators. Please contact us for more information regarding these procedures if you are an agent or operator. Thank you!